Here are excerpts from a note from a potential client:
"I continue to be so very impressed with the approach you take to public safety, and especially healthcare safety. Since you and I met regarding my husband's hospital associate death, I've turned quite a lot of my attention to healthcare safety and the quality of care show to clinicians as well as patients.

There is a growing number of professionals like yourself involved in patient/healthcare safety, attorneys who take a preventative approach so that the cases that do go forward have true merit and positive influence to improve systems.

Your kindness in helping me understand my options after the death of my beloved husband stands out for me even after all these years. You took an approach that was thorough, honest, and informative. Healthcare and the public needs more professionals like you Shannon."