Our client had never ridden a fully-suspended mountain bike before he purchased a new model from a local bike shop. He shared this fact with the bike shop employee who sized and fit the bike for him. Unfortunately, the sizing was done improperly, and our client was pitched from the bicycle within five minutes of his first ride. We consulted mechanical engineers, professional cyclists, and professional fitters to establish that a grave mistake was made in how the bike was fit. This caused the immediate pitch from the bike, which resulted in a neck fracture and quadriplegia.